Terms and Conditions

These conditions explain the rights, obligations, and responsibilities of all parties to this Agreement.

Where we use the word ‘you’ or ‘your’ it means the customer using or considering using our services. ‘We’, ‘us’ or ‘our’ means Monmouth Moves Ltd.

Where we use the terms ‘you or we agree’ or ‘accept’, we mean that by using our services you accept that you have read and understood these terms and conditions and agree to them.

Our Quotation

We may change the price or make additional charges if circumstances apply which you have not advised us about, or which could not have been reasonably foreseen.

The quotation will be valid for 28 days , and will apply to a removal date within three months of the quotation.

2 Work not included in the Quotation

Unless specifically stated in the quotation, we will not:

Dismantle , or re-assemble, furniture, fitments or fittings.
Disconnect, re-connect, dismantle or re-assemble appliances, fixtures, fittings or equipment.
Take up or lay floor coverings.
Remove goods from lofts.
Remove or store any items excluded under Clause 5.

3 Your responsibility.

You agree to:

Declare to us, in writing, the value of the goods being removed and/or stored. If it is subsequently established that the value of the goods removed or stored is greater than the actual value you declare, you agree that our liability will be reduced to reflect the proportion that your declared value bears to its or their actual value.
You agree to ascertain whether your household cover, assuming you stay with the same insurer for both your new and old home, includes for cover whilst being removed, and to so advise us when we are calculating your quotation.
Be present or represented during the collection and delivery of the removal.
Advise us specifically of any items of exceptional value or fragility that require special handling, packing, or security.
Ensure that access is provided at collection and delivery addresses at the time agreed. You agree to accept reasonable charges for any delays entailed by access being prevented or limited after the agreed time.
Check to ensure that nothing that should be removed is left behind and that nothing is taken away in error.
Empty, properly defrost and clean refrigerators and deep freezers.
Provide us with full contact details during removal and/or storage of goods.
You accept that we will not be liable for any loss or damage, costs or additional charges that may arise from your failure to discharge these responsibilities.

4 Our responsibility

We accept that is our responsibility, subject to other clauses in this document, to deliver your goods to you, or produce them for your collection, in the same condition as they were in at the time when they were packed or made ready for removal and/or storage.

We will take all precautions we can to avoid damage to your goods, using experienced staff, packaging and equipment.

We will be liable to compensate you if loss or damage occurred as a result of negligence or breach of contract on our part.

5 Goods we will not accept for removal or storage.

The following items will not be moved or stored by us unless specifically agreed. You agree to make your own arrangements for their transport and storage.

Prohibited or stolen goods, drugs, potentially dangerous, damaging or explosive items, including gas bottles, aerosols, paints, firearms and ammunition.
Jewellery, watches, trinkets, precious stones or metals, money, deeds, securities, stamps, coins, or goods or collections of any similar kind.
Perishable items and/or those requiring a controlled environment.
Any animals, birds or fish.

If you submit such goods without our knowledge we will take no responsibility for them whatsoever.

6 Ownership of the goods

You guarantee that:

The goods to be removed and/or stored are your own property, or
The person(s) who own or have an interest in them have given you authority to make this contract and have been made aware of these conditions.
You will pay us for any claim for damages and/or costs brought against us if the guarantee in this clause 6 is not true.

7 Charges if you postpone or cancel the removal

We accept that sometimes removals have to be postponed through no fault of the customer. We will not normally expect to make any charge if that is the case, but we do reserve the right to do so, to a fair and reasonable extent, to recover any losses incurred as a result of being given unreasonably short notice, or none at all.

If for whatever reason you decide to cancel this agreement, we reserve the right to charge you according to how much notice is given, measured in working days, Monday to Friday, before the removal was due to start.

More than 10 days: No charge.
Between 10 and 5 days: 20% of the removal charge.
Between 5 and 1 working days: 50% of the removal charge.
Same day: 100% of the removal charge.

8. Charges if we are delayed while doing the removal.

We accept that there can be delays for reasons beyond your or our control, for instance with keys not being available, or with outgoing parties not having vacated the property completely. We will generally expect to absorb the costs of such delays, but we do reserve the right to charge you for if delays are extended. If overnight stays or other unexpected expenses are necessitated, then these will be charged at cost plus 25%.

You can protect yourself from charges that might be made under this clause, by taking out our Delay Waiver Insurance. This will cost £65. must be paid in advance, and will cover our own charges, with any expenses being charged extra at their cost to us.

9 Payment

Payment is required either in full in advance of the removal date, or in full before departure from the collection address, via cash, BACS, Paypal or other immediate validated means. If this is not forthcoming we reserve the right to not offload the goods until paid in full, with any resulting storage or transport costs being added to the amount due.

10 Determination of amount of our liability for loss or damage.

You will have provided us with a declaration of the value of your goods.

If damage or loss to your goods is not covered by your household insurance provider, and In the event of loss or damage, our liability to you will be the cost of their repair or replacement whichever is the less, taking into account their age, condition and value . If the lost or damaged item is part of a pair or set, our liability to you, is to the cost of that item in isolation, not the cost of that item as part of a pair or set.

11 Damage to premises or property other than goods

If we cause loss or damage to premises or property other than goods for removal as a result of our negligence or breach of contract, our liability shall be limited to making good the damaged area.

12 Exclusions of liability

We will not be liable for loss of or damage to your goods by:

Fire or explosion howsoever that fire or explosion was caused, war, invasion, acts of foreign enemies, hostilities (whether war is declared or not), civil war, terrorism, rebellion and/or military coup, Act of God, industrial action or other such events outside our reasonable control.
Indirect or consequential loss of any kind or description.
Normal wear and tear, natural or gradual deterioration, leakage or evaporation or from perishable or
Vermin, moth, insects and similar infestation, damp, mould, mildew or rust

We will not be liable for :

Loss of or damage to china, glassware and fragile items unless they have been both packed and unpacked by us. In the event of an accident involving an owner packed container where damage would have occurred irrespective of the quality of the packing, then our liability is limited to £50 per item or its actual value whichever is less.
For electrical or mechanical derangement to any appliance, instrument, clock, computer or other equipment unless there is evidence of related external damage.

Our liability will cease upon handing over goods from storage or upon completion of delivery .

13 Time limit for claims

We will not be liable for any loss of or damage unless a claim is notified to us as soon as such loss or damage is discovered (or with reasonable diligence ought to have been discovered) and in any event within seven (7) days of delivery of the goods by us.

14 Delays in transit

We will not be liable for delays in transit other than by reason of our negligence or breach of contract

If through no fault of ours we are unable to deliver your goods, we will take them into store. The Agreement will then be fulfilled and any additional service(s), including storage and delivery, will be at your expense.

15 Our Right to Hold the Goods (lien)

We shall have a right to withhold and/or ultimately dispose of some or all of the goods until you have paid all our charges and any other payments due under this or any other Agreement. While we hold the goods you will be liable to pay all storage charges and other costs incurred by our withholding your goods and these terms and conditions shall continue to apply.

16 Our right to sub-contract the work

We reserve the right to sub-contract some or all of the work, and if we do so sub-contract, then these conditions will still apply.

17 Route and method

We have the right to choose the method and route by which to carry out the work and the location in respect of storage.

Unless it has been specifically agreed otherwise in writing in our Quotation, other space/volume/capacity on our vehicles and/or the container may be utilized for consignments of other customers.

18 Your forwarding address

If you send goods to be stored, you must provide an address for correspondence and notify us if it changes. All correspondence and notices will be considered to have been received by you seven days after sending it to your last address recorded by us.

19 Our right to sell or dispose of goods we are storing for you.

If payment of our charges relating to your goods is in arrears, and on giving you three months’ notice, we are entitled to require you to remove your goods from our custody and pay all money due to us. If you fail to pay all outstanding amounts due to us, we may sell or dispose of some or all of the goods without further notice. The cost of the sale or disposal will be charged to you.

13/10/20